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talkingYOUR mobile phone is an ssential part of your daily usiness, so it is important to use it politely. If you practise at least one of these ideas this week, your callers, customers and other team members will appreciate your courtesy, and you will be known for your amazing mobile phone etiquette.

1 Use a message bank or personal voicemail greeting. This valuable addition to your phone is worthwhile. Learn how to use it effectively, and your callers will appreciate you for it. In your recorded message, let callers know when they will hear from you, for example, "Please leave a message and I will return your call within 24 hours".

2 Turn it off. That's right -- no one is indtspensable! When you are in meetings, at meals with clients or at the cinema, turn your mobile phone off. If you have a voicemail or message bank, your callers will always be able to reach you.

3 Use the lift as a guide. When you are on your way to a meeting, turn your phone off in the lift. When your meeting is completed and you get back to the lift, turn it back on. This simple technique will avoid the embarrassment of your phone ringing during an important meeting.


4 Turn it to silent mode. If you are expecting an. important call during a meeting, explain to people around you that you are waiting for a call and may need to be excused when it comes through. When taking the call, leave the roOm to ensure privacy.

5 Keep conversations short. Not everyone around you wants to hear all of your plans, so keep conversations short and to the point.
Remember, mobile calls are expensive -- save yourself and your business some money where you can.

6 Ask, "Can you talk right now?"
This courtesy will help your call recipient to decide whether to take your call or call back later. Always provide this option to the person, as you do not know where he is, whom he is with, or who is listening to the conversation.

7 Clear your messages regularly.
If your caller has left you a message, do him the courtesy of calling back. And if your call to his mobile phone is directed to a voicemail, leave a message. It is annoying for the recipient to hear the "hang up" beeps instead of your voice. This facility can alsosave you time because you may be able to handle questions or pass information through voicemail instead of talking to the person.

8 Be considerate about time.
Try to restrict your calls to business hours, unless your job indicates otherwise. Mobile phones have made people more accessible to co workers and business partners, so be aware that people have lives outside of the office. Call only if it is urgent.

9 lf you are in your car, let the caller know. If you have a passenger and you are on speaker phone, introduce him to the caller. This will avoid any embarrassing situations and ensure confi- dentiality about all subjects.

10 Always be professional and considerate. If you decide to take calls when you are with another person, excuse yourself and leave the room, but remember that the person you are with may feel less important than your caller.

As far as possible, use a voice message, put your phone on silent mode or just turn it off. -- Source: ST/ANN
* Article by Neen James, a US-based Australian productivity expert, author, spea ker, trainer and consultant.

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